About Podchaser
Podchaser is the podcast industry’s intelligence engine. Brands, agencies, and publishers use our data to discover shows, understand audiences, and make smarter advertising and earned-media decisions. Your mission: make Podchaser = podcast intelligence—and turn that brand power into qualified pipeline.

About the role
A Client Success Manager at Podchaser sounds exactly like what it is: you manage the success of our clients. You’ll help clients navigate the podcast ecosystem, learn the Podchaser Pro platform, and get measurable value from it as quickly as possible.

This role combines relationship management, product education, and commercial ownership. You will manage renewals, identify growth opportunities, and act as a strategic partner to our clients.

Salary range: $65000 -$75000/yearly

What you´ll do

• Own customer relationships from onboarding through renewal and expansion

• Manage a portfolio of accounts and help clients achieve results using Podchaser Pro

• Run onboarding sessions and guide customers toward product adoption

• Identify risks, solve problems, and coordinate internally to support clients

• Partner with Sales to share insights and uncover growth opportunities

• Advise clients on podcast outreach strategy and best practices (guest placement & advertising)

• Surface product feedback and identify trends to improve the customer experience

• Discover and lead opportunities for account growth and increased value

Who you are

• 1–2+ years experience in Customer Success, Support, Account Management, or Sales

• Bachelor’s degree in Marketing, PR, Business, or equivalent experience

• Experience using HubSpot or similar CRM

• Background in podcasting, media, SaaS, marketing, or data platforms

• Strong written and verbal communication skills and you build trust quickly

• Highly organized with strong attention to detail and a bias toward action

• Comfortable managing multiple priorities in a fast-moving environment

• Strong problem-solving and critical-thinking skills

• Ability to stay calm and solutions-oriented in challenging situations

Culture 

Podchaser is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, gender, sexual orientation, religion, ethnicity, national origin or any of the other wonderful characteristics that make us different.

Culture is our number one priority as a business. We believe people come first, and we work every day to enable autonomy, continuous improvement and bring out the best in people. We’re global and have remote teams, so it’s even more important that we strive for an open, inclusive and caring environment where everyone feels visible and welcome. 

We consider ourselves a modern organization driven by strong values to create the best, most fulfilling and nurturing culture.

We very much look forward to finding the next great person to join our cause!